AWAY FROM FREE SHIPPING (US ONLY)

AWAY FROM FREE SHIPPING (US ONLY)

 

Free First Class Shipping on U.S. order over $35

This means that the total should be $35 or over after discounts have been applied in order to receive free shipping. 

Address Issues + Verification

Verify your address! Refunds and reships are not granted due to the wrong address being entered.  If you do enter the wrong address make sure that you alert us before your order ships. 

Once you order has shipped we are no longer able to make changes. 

Address Verification Email 

We make every attempt to ensure that we are sending your product to the proper address.  However, there are times when our system kicks and address back.  We will attempt to contact you 3 times to update your address. 

If we do not hear from you within 72 hours your order will be canceled and must be resubmitted with a corrected address. 

Shipping + Processing Times (STICKERS ONLY)

We ship Tuesday-Thursday.  Most orders will ship out USPS First Class or Priority Mail within 10 business days unless otherwise stated on the product description.

  • Processing Time (time for order to be created) - within 10 business days unless otherwise stated
  • Shipping Time (time in transit once shipped)- 3-5 business days 
  • Total Time (includes processing and shipping)- up to 13-15 business days

Shipping + Processing Times (NON-STICKERS)

Stickers are the ONLY items that we produce in house.   All other items are manufactured in various locations around the US and made to order. 

If you purchase ANY of these items they may take an additional 7-10 days on top of our regular processing and shipping times

In the event that these items are intended as gifts it is recommended that you make your purchase 2-3 weeks before the item is needed. 

Shipping + Processing Times (MAJOR SALES, GRAND OPENINGS)

If you shop during ANY major sale, holiday or grand opening please note that there will be extended processing times. 

During this time we usually receive a very large influx of orders which take much longer to process and ship out. 

When ordering during these times expect a 2-2.5 business week* processing time.  

*Business week is M-Fri weekends are NOT included. 

We ask that you wait to inquire about your order ONLY in the event that things have gone longer than the processing time. 

Reshipping Due to Wrong Address

We definitely understand that mistakes happen.  However, we do not refund or reship due to the incorrect address being entered.   

When an order is placed and then shipped emails are sent out with the shipping address to the email that you have provided on our website.  

We ask that you take the time to review these when they arrive to ensure that you have entered the correct information.  

In the event that the wrong address does slip through the cracks you have the following options:

  1. Contact the USPS and see if you can intercept the package before it is delivered or arrange for it to be picked up by the mail carrier. 
  2. If the address does not exist you can wait for it to be returned to our office.  Once it is returned you have the option to pay additional shipping (current shipping rate)  and have it mailed back to you with an updated address. 

Shipping Status Shows in Transit

If your package has shown In Transit but has been in the same place for multiple days this may mean that it is being held up in a distribution center.  

This happens from time to time. To inquire about its status you will have to call the post office to get further information.   

You can contact USPS Customer Service at 1 (800) 275 -8777 .  

They will be able to open a case on your behalf and get you the status update you require.  

Once it leaves our offices and shows received by the USPS it is best to contact the post office directly for any updates regarding your package. 

Shipping Status Shows Delivered

You may have received an alert that states that your order has been delivered. However,  after you have checked the package is no where to be found. 

This is very common with the USPS and often the package will be delivered in the 24-72 hours.  Please allow a full 72 hours to pass before contacting your local USPS office.

Once 72 hours has passed and your package has not been delivered you will need to reach out to your local post office directly.  

 They have the ability to pin point the location the package was delivered using GPS tracking.  

Your postal carrier will then be able to go and retrieve the package for you.  

International Shipping

Yes.  Allow 6-8 weeks for your shipment to arrive.  International packages take longer because they must go through customs leaving the United States and entering your country. 

Please note Import duties, taxes and other charges are not included in the item price or shipping costs.

These charges are the buyer’s responsibility.

Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.